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FAQs

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Many people have questions during this difficult time. We want to make sure you have all of the information you need to make informed decisions. If you have any further questions, please feel free to contact us, and we will help you in any that we can.

The following information is provided to give you an idea of the steps you should take in the event of a loss.


Click on the questions below to reveal each respective answer.

  1. One of the first things to do is obtain the will, contact the executor, and the deceased's attorney if there is one.  In North Carolina you can settle an estate on your own if you have the proper foreknowledge.  You need to visit the local county clerk of superior court where the deceased lived to obtain the administration papers.  Be sure to take the will, automobile and real estate tax records, updated balances of monetary accounts, and a notepad for writing down instructive information.

    Please be aware that the clerk of superior court office can not give you advice, only procedures.  If you try to settle the estate yourself, you must do all of the required paperwork, gather the necessary information, and process that information on a specific timetable.

  2.  You should also notify the insurance companies involved to send you the required claim forms.  We can help you make these claims as well as make an assignment so that the insurance companies will pay the funeral home directly.  If there is any overage, it will be paid directly to the beneficiary.

  3. We will submit a statement from the funeral director directly to the Social Security Administration (form SSA-721) who will pay your spouse a one time death benefit of $ 255.00 if the deceased worked the required time to receive full benefits or had dependent children.  Other benefits like retirement adjustment or widower's pension can also be applied for if you qualify. Most checks today are automatically deposited at your bank.

  4. We will also assist you with filing a death benefit with the Veterans Administration who can be helpful if you qualify.  A copy of the deceased's honorary discharge will be necessary to process this claim plus get you a U.S. Flag or a military government marker at the cemetery.  Currently, the VA will pay monetary benefits up to $ 700.00 if the veteran qualifies.

  5. You should then determine your outstanding debts, installment payments, credit card balances, etc. Some creditors may have provided insurance riders to absolve the debt. Contact creditors if there is any anticipated delay in payment. Most creditors will work with you during this difficult time.

  6. You should also contact the utility departments (electricity, phone, gas, water, cable, etc...) to discontinue service if the deceased was living alone.

  7. At some point, you will need to decide to whom you will send acknowledgement and thank you notes. And most importantly, allow yourself time to grieve.

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